When using Extended Desktop with Windows, there will be a configuration which needs to take place. For context, the touch will immediately work with duplicate desktop mode, as the screen has been assigned to touch the primary desktop (usually set to the PC/Laptop). When selecting the extended desktop mode, Windows creates a secondary desktop, which the touch will sometimes be assigned to if the system is smart enough. If not, usually the touch is set to the primary desktop still, which is shown on the PC. When you touch the Clevertouch to manipulate the secondary desktop, it will then manipulate the primary. Obviously, this isn’t the desired outcome. To resolve this issue, you will need to go into the Control Panel using the steps below: Open „Control Panel“* In the search bar, search for „Tablet PC Settings“ and open the first option shown Press „Setup“ – this will allow you to configure the touch to work with the secondary desktop. *For Windows 10 PCs running later builds, Control Panel will be removed from the start menu – to work around this, you can search for „Control Panel“ in the start menu by typing it out. Usually, after this you will need to calibrate the screen’s touch points which can be completed using the following instructions: Open „Control Panel“ In the search bar, search for „Tablet PC Settings“ Now press „Calibrate“ on the „Tablet PC Settings“ window Go through the process of calibration. If that does not resolve the issue, please follow the below: Press „Reset“ on the „Tablet PC Settings“ Window Then go through the calibration again. If you have followed the steps above and there is still an issue present, please log a case with our support team.
- Check USB cable is fitted correctly (at both ends).
- Check USB cable length is not over 5m.
- Bypass any USB wall plates connections for testing.
- Try a different USB lead.
- Ensure there is power to the screen and a picture is showing.
- Try a different PC. Check the IR frame is clean.
- Check nothing is blocking the IR frame.
- Ensure screen is not in direct sunlight.
If you are still experiencing touch issues, please raise a case here.
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